1. Who sells
IschiaTicket is a service of Pointel Communication S.p.A., Rione de Gasperi 19, 80074 Casamicciola Terme (NA), Naples Companies Register, tax code and VAT no. 07428820638, REA NA-614760. We sell tickets as an authorised agent of Alilauro S.p.A., which operates the sailings. The contract of carriage is between you and Alilauro and follows Alilauro's General Conditions of Carriage in force: alilauro.it (PDF)
2. Our role
We are an intermediary: Alilauro operates the sailing and is responsible for the carriage (delays, cancellations, luggage, damage on board). We remain your point of contact: we pass your requests to Alilauro and follow them up until you get an answer.
3. How buying works
Choose the sailing, enter the passengers' details and your contact details, and check the summary: until you pay you can go back and correct anything. Then you accept these terms and Alilauro's conditions and pay on Nexi's secure page. The contract is concluded when the ticket is issued: you receive the confirmation with the tickets by email. We keep the contract for 10 years and you can find it at any time on My booking. These terms are available in Italian and English; if they differ, the Italian version prevails.
4. Prices and payment
Prices are in euro and include VAT, taxes and fees. Before paying you see Alilauro's fare and, separately, the booking fee: it pays for our booking service, is the same for every card, and is not a charge for the payment method. You pay by card on Nexi's secure page: card details never reach us. You are charged only when the ticket is issued; if it cannot be issued, the payment is cancelled straight away (your bank may take a few days to show it).
5. Tickets and boarding
Tickets are emailed to you and are also on My booking. Each ticket is valid only for the sailing shown on it. Be at the quay at least 30 minutes before departure with your ticket and an ID document: if you arrive late you may not be allowed to board. If you miss the sailing for a reason on your side, the ticket is not refunded. Check names, date and time; if something is wrong, write to supporto@ischiaticket.it straight away.
6. Children, residents, luggage and pets
Online we sell adult, child (ages 2 to 12) and resident tickets. Children under 2 travel on an adult's lap with a ticket issued only at the port, at Alilauro's ticket offices. By choosing the resident fare the customer declares that they know and accept Alilauro's conditions for its use: anyone who cannot show, at check-in, documents proving their right to the reduced fare will have the ticket cancelled, without refund, and must buy a new one at the full fare to travel. Under-18s travel with an adult, except as Alilauro allows for ages 12 to 17. Luggage, pets, bicycles and minors follow Alilauro's General Conditions of Carriage (art. 4, 9, 10 and 11).
7. No right of withdrawal
Passenger transport tickets for a specific date are excluded from the 14-day right of withdrawal (Italian Consumer Code, art. 47(1)(g) and art. 59).
8. Changes, cancellations and refunds
If you cancel your trip, Alilauro's penalties apply (General Conditions of Carriage, art. 14): 90% of the fare is refunded up to 10 days before departure, 50% up to 2 days before, nothing in the 48 hours before departure. Special fares cannot be refunded, only changed. Date, time or route can be changed up to 1 hour before departure, if seats are available, for €5 per ticket plus any fare difference (art. 16). Ask for changes or cancellations from My booking or at supporto@ischiaticket.it; for urgent matters close to departure you can call Pronto Alilauro on +39 081 497 2238. We refund to the card you paid with within 30 working days. The booking fee is not refunded, except in the cases in point 9 or if the ticket was not issued.
9. Cancelled or delayed sailings
If Alilauro cancels the sailing, or expects it to leave more than 90 minutes late, you can choose between another sailing to the same destination, as soon as possible and at no extra cost, and a refund of everything you paid, booking fee included, which we pay within 7 days (Regulation (EU) 1177/2010, art. 18). If you arrive late, Alilauro owes you compensation of 25% of the ticket price for a delay of at least 1 hour and 50% for at least 2 hours (art. 19), except for weather that endangers safe navigation or extraordinary circumstances. Claim it at supporto@ischiaticket.it: we pass it to Alilauro and follow it up until you are paid.
10. Passenger rights
You have the rights set out in Regulation (EU) 1177/2010: europa.eu. If you need assistance for a disability or reduced mobility, tell us at least 48 hours before departure.
11. Complaints
You can make a complaint by writing to supporto@ischiaticket.it within 2 months of the travel date (Regulation (EU) 1177/2010, art. 24). Within 1 month we tell you whether it is accepted, rejected or still being examined, and the final answer comes within 2 months of receipt. Complaints about the crossing itself are passed to Alilauro, which answers under its conditions (art. 15). If you are not satisfied with the answer, or it does not arrive within 60 days, you can complain to the Italian Transport Regulation Authority (ART): autorita-trasporti.it. You can also use the out-of-court dispute resolution (ADR) procedures provided by the Italian Consumer Code.
12. Governing law and changes to these terms
Italian law applies; consumers may use the courts where they live. We may update these terms: each purchase is governed by the version in force on the date of purchase, shown at the top.